Privacy Policy
Last updated: February 2026
1. Introduction
LongTravels Property Group ("we," "our," or "us") operates the Mulholland Hills Retreat and related booking services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and booking services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and payment information when you make a booking
- Booking Details: Dates of stay, number of guests, and accommodation preferences
- Account Information: If you create an account, we store your login credentials and profile information
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited
3. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Send booking confirmations and important updates
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
- Send promotional communications (with your consent)
4. Information Sharing
We do not sell your personal information. We may share your information with service providers who assist us in operating our business (e.g., payment processors, email services) and as required by law. These third parties are contractually obligated to protect your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Data portability
To exercise these rights, contact us at contact@longtravels.me.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at contact@longtravels.me.